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Privacy Policy

The purpose of this statement is to let users of this web site know what information is collected about them when they visit this site, how this information is used and if it is disclosed.

INFORMATION COLLECTED

The information collected during each visit is aggregated with similar logged information and published in reports in order for Pulse Home Services to identify patterns of usage of the site. This will assist us in improving the Service of the Pulse Home Services site and the services offered on it. Pulse Home Services will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent.

EXCEPTION TO THE RULE

Pulse Home Services will collect, use and disclose more extensive information than stated above in the following circumstances:
– unauthorised attempts to access files which are not published Pulse Home Services pages; – unauthorised tampering or interference with files published on the Pulse Home Services site; – unauthorised attempts to index the contents of the Pulse Home Services site by other sites; – attempts to intercept messages of other users of the Pulse Home Services site; – communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; – attempts to otherwise compromise the security of the web server, or interfere with the enjoyment of the Pulse Home Services site by other users.

Pulse Home Services reserves the right to make disclosures to relevant authorities where the use of the Pulse Home Services site raises a suspicion that an offence is being, or has been, committed. In the event of an investigation, Pulse Home Services will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

SECURITY OF INFORMATION

Information collected is stored in an appropriately secure format and held by Pulse Home Services for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

INFORMATION PROVIDED IN FEEDBACK

Pulse Home Services provides feedback facilities on the Pulse Home Services site to allow users to provide input into the future development of the site and to comment on the provision of service. The provision of personal details on feedback is optional. Users may provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list. Pulse Home Services may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.

Pulse Home Services captures this information on its own computers. Access to the raw data is restricted to a limited number of officers in Pulse Home Services for the purpose of analysis and to report on the success of Pulse Home Services in meeting Pulse Home Services’s communication and access objectives. The officers who can access this data are the members of the Division of Information Services. If you would like to access information held about you by Pulse Home Services please contact us. Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.

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